VPN Provider Cancels Lifetime Subscriptions, Angers Customers

By Netvora Tech News

VPN Secure, a popular VPN provider, has sparked outrage among its customers after announcing the cancellation of lifetime subscriptions. In an email to customers, the current owners of VPN Secure explained that they had taken over the service from another party in 2023. However, this new party failed to disclose the existence of customers with lifetime subscriptions, according to the statement.

The lifetime accounts were only discovered months later, when a significant portion of the resources were being used by these users, the current owners claimed. Additionally, this group was generating a large number of support requests while not generating any revenue to improve and maintain the service, the statement added.

Customers Express Frustration and Suspicion

On Reddit, critical users have accused the new owners of not conducting thorough research before taking over the service. Some have also speculated that the cancellation of lifetime subscriptions was a premeditated plan to profit from the move.

VPN Secure has received hundreds of negative reviews on Trustpilot over the past few weeks. In response to the backlash, the VPN provider is now offering discounts on new subscriptions to affected customers.

Avoiding a Similar Situation in the Future

It is essential for VPN providers to be transparent about their business practices and customer agreements. The cancellation of lifetime subscriptions without proper notice and communication can lead to a loss of trust among customers.

VPN Secure's decision to cancel lifetime subscriptions serves as a cautionary tale for other VPN providers. It highlights the importance of conducting thorough due diligence when acquiring a new business and being open with customers about changes to their subscription agreements.

VPN providers must prioritize transparency and customer communication.
Thorough research is essential before acquiring a new business.
Cancellation of lifetime subscriptions should be handled with care and transparency.

Netvora Tech News will continue to monitor the situation and provide updates as more information becomes available.