AI Control Tower: ServiceNow's New Command Center for Enterprise AI Governance

By Netvora Tech News

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ServiceNow's latest innovation, the AI Control Tower, aims to revolutionize the way enterprises manage and govern their artificial intelligence (AI) systems. This new offering provides a holistic view of the entire AI ecosystem, allowing organizations to monitor, manage, and govern all their AI workflows, models, and agents in one place.

AI Control Tower serves as a "command center" for enterprise customers, enabling them to oversee and manage all AI-related activities, including agent communication, model development, and workflow orchestration. This centralized platform provides real-time visibility into AI system performance, allowing administrators and other stakeholders to quickly identify and address any issues that may arise.

The AI Control Tower offers a range of features designed to facilitate AI governance and management, including:

• End-to-end lifecycle management for AI agents and models
• Real-time reporting for key performance metrics
• Embedded compliance and AI governance
• Monitoring and management of third-party AI agents

A Holistic View of AI Systems

By providing a unified view of all AI-related activities, the AI Control Tower enables enterprises to better understand their AI ecosystem and make more informed decisions about AI strategy and deployment. This can help organizations optimize AI performance, reduce costs, and mitigate risks associated with AI adoption.

Agent Fabric

In addition to the AI Control Tower, ServiceNow also announced its own agentic communication system, which supports existing protocols. This system is designed to facilitate seamless communication between AI agents and other enterprise systems, enabling more efficient and effective AI workflows.