Revolutionizing Customer Communications: Korl Launches AI-Powered Platform

By Netvora Tech News

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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It's a common challenge: Customer teams have access to a vast amount of data, from Salesforce notes to Jira tickets, project dashboards, and Google Docs. However, they struggle to bring all this information together to craft customer messaging that truly resonates. Existing tools often rely on generic templates or slides, failing to provide a complete picture of customer journeys, roadmaps, project goals, and business objectives. This lack of context makes it difficult for customer-facing teams to create effective communications. Korl, a new startup, aims to solve this problem with a platform that works across multiple systems to help create highly-customized communications. The multi-agent, multimodal tool uses a mix of models from OpenAI, Gemini, and Anthropic to source and contextualize data. "Engineers have powerful AI tools, but customer-facing teams are stuck with shallow, disconnected solutions," says Berit Hoffmann, CEO and co-founder of Korl, in an exclusive interview. "Korl's core innovation is rooted in our advanced multi-agent pipelines designed to build the customer and product context that generic presentation tools lack."

Creating Tailored Customer Materials through a Multi-Source View

Korl's platform aggregates data from various sources, providing a comprehensive view of customer interactions and behaviors. This allows customer-facing teams to create personalized materials that accurately reflect the customer's journey and needs.

Switching between OpenAI, Gemini, and Anthropic, Based on Performance

The platform's multi-agent architecture enables it to seamlessly switch between different AI models, depending on their performance and relevance. This ensures that Korl's platform always provides the most accurate and effective solutions for customer communication.